Retail loyalty software for independent UK shops
Recognise repeat shoppers without printing plastic cards. Unity gives independent retailers a digital loyalty programme with spend-based rewards, automatic customer tiers and a way to reward referrals.
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Choose rewards that fit your product margins
Retail baskets vary in value and margin. A points-based cashback programme recognises customer spend instead of counting every purchase equally. In Unity, customers accumulate points and redeem them as a discount: 10 points equal £1.
Set cashback levels, points expiry and redemption limits before launch. Explain those rules where customers join. A generous reward on a low-margin basket can cost more than expected, so compare reward costs with your normal margin rather than copying another shop’s offer.
Give returning shoppers a digital card
Customers join through your QR code, complete registration and confirm their phone number. They can save their card in Apple Wallet or a compatible Android wallet app. Their points balance, customer level and membership QR code stay on the card.
The Unity Staff app lets staff locate members by QR code, phone or card number. Test the flow for a shopper who already has a card and one joining for the first time. A short explanation at checkout helps staff keep the programme consistent across shifts.
Connect rewards with your checkout workflow
Unity’s Square integration synchronises payment and transaction data and supports applying loyalty discounts to live orders. Product category settings let you choose how much can be paid with points. Check how your catalogue and discount rules work together in a demonstration.
If you use a different till, staff can record and redeem points through the Unity Staff app without a POS integration. Decide which team member records the purchase so the customer’s reward is added once and the checkout process stays clear.
Grow relationships across visits and locations
Spend-based tiers give regular shoppers a progression through the programme. Referral rewards recognise introductions that lead to purchases. With Grow, segmentation and campaigns let you tailor offers rather than sending the same promotion to every member.
For multiple shops, Scale includes centralised management and separate analytics per location. Compare participation, repeat purchases and redeemed rewards across sites. Review those measures alongside the cost of discounts before changing the programme.
How much does it cost?
Start is £49/month for one location with core dashboard metrics and up to two push campaigns per month. Grow is £89/month for one location with segmentation, the Staff Panel, email and SMS campaigns and unlimited push notifications. Scale is £89/month plus £30 for each additional location.
Compare the published plan features and discuss your workflow in a free demo before choosing a plan.
View all plan features · Read our loyalty programme guide